Reboot the unit and verify the Static is still there.Assign a Static IP Address via Dashboard.All that works is that I am able to Ping the unit, this all started when I wanted to simply remove the mSATA to test performance speed… **** Be warned that right now, even though my Drive Pack is safe I cannot get to the Drobo via Dashboard nor can I get to any shares. So I replied that if that is the case then why does the unit still respond to a ping with the old IP Address when the Drive Pack and mSATA is totally removed? So it will be tested by the next support tier (hopefully along with Engineering)Īgain, they stated that the Static IP is on the Drive Pack and not the Unit. This was done one two different units, one has already been RMA’d and this one may go the same route.īasically, I have not seen or heard back from anyone confirming or rebutting my claim. In all my remediation efforts, it appears to me that a Pinhole Reset does NOT work. Okay, just got off the phone with Tech Support and they are going to try to test the Pinhole Reset to verify what I have told them. Just curious though if anyone has had to perform the “Pinhole Reset” and if indeed it did work for them? Otherwise this will be the 2nd unit in ~30 days that has had to have been RMA’d… I will be escalating this today and hopefully there is another answer other than having to RMA the unit. Both without drives and with some drives that I could spare (to have wiped) in order just to try and get the unit detected in the Dashboard. I have been doing this process as described. Thanks for the confirmation that this is not on the Drive Pack. If this is how you’ve been doing the manual reset or try this and it still doesn’t work, ask for the ticket to be escalated. If the drives are in, keep it depressed until all the drive lights are solid green. Make sure you’re depressing the reset button as far as it will go and holding it there, until it completes the boot cycle and the top drive light is solid red. This is so that you can connect it empty to the network for initial configuration. I apologize for the misinformation the static IP is stored on the unit itself, not the pack. I will be on the phone with support again today and will try to get to the bottom of this. If I wanted to sell my Drobo, does that mean I have to wipe all of my data with the Pinhole Reset so that the next person can have the unit back at Factory settings? This is frustrating if they are saying that the “Pinhole Reset” will not completely reset the unit unless the drive pack is in. There is not any firewall or AV issues since all of this worked previously and nothing has changed on my client side. Instead it was still responding to a ping using the static address previously set and yet unable to view in Dashboard. Drobo never picked up the “169.x.x.x” IP Address that they said it should. Drobo Support asked me to direct connect to my second NIC which I did. I have flushed DNS on my computer (Ipconfig /FlushDNS) and even rebooted that just to be sure. I have long since deleted the entry off of the router and had that rebooted. Yep, there used to be a Static assigned on the router as well as on the Drobo itself. Just a sanity check to make sure you’re not chasing rainbows… Did you check for any DHCP reservations on the DHCP server (or router) end?
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